Shipping Policy

Thank you for shopping with Artastic Lab. We want to make sure you understand exactly how your order is processed, packaged, and delivered, so please take a moment to read through this Shipping Policy. Because the majority of our products are personalized and created specifically for each customer, our shipping timeline is a little different from a standard retail store, and we want to set clear expectations from the start.

Every order placed on our website goes through a production process before it ships, since each piece is individually designed, engraved, inspected, and packaged by our team. Processing time typically takes between three and seven business days from the date your order is placed, though this can vary depending on the complexity of your design, the material selected, and current order volume. During busy periods such as major holidays, anniversaries season, or promotional sales events, processing time may take slightly longer than usual, and we appreciate your patience during these times. Please note that processing time is separate from shipping transit time, meaning the total time from order placement to delivery includes both the production period and the time it takes the carrier to deliver your package.

Once your order is complete and ready to leave our workshop, it will be handed off to a shipping carrier such as USPS, UPS, or FedEx, depending on your location, package size, and the shipping method selected at checkout. We offer standard and, where available, expedited shipping options so you can choose the service that best fits your timeline and budget. Shipping costs are calculated automatically at checkout based on the weight of your order, the destination address, and the shipping method chosen. From time to time we may offer free or discounted shipping promotions, which will be clearly noted on our website or at checkout when active.

For domestic orders within the United States, delivery typically takes between three and seven business days after your order ships, depending on your location and the shipping method selected. For international orders, delivery times generally range from seven to twenty one business days after shipment, though this can vary significantly depending on the destination country, local customs processing, and the postal service handling final delivery. Please understand that these are estimated delivery windows and not guarantees, as shipping carriers occasionally experience delays due to weather, high package volume, holidays, or other circumstances outside of our control.

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package directly through the carrier's website. We encourage you to keep an eye on your tracking information as your package makes its way to you. If you do not receive a shipping confirmation email within our stated processing window, please check your spam or promotions folder first, and if you still cannot locate it, feel free to reach out to our customer support team for an update on your order status.

For customers ordering from outside the United States, please be aware that your order may be subject to customs duties, import taxes, or other fees imposed by your country's government once it arrives in your destination country. These charges are separate from the shipping cost paid at checkout and are the responsibility of the customer to pay directly to the customs authority or delivery carrier. Because customs policies and fees vary widely from country to country, we recommend contacting your local customs office before placing an order if you would like more information about potential charges. Artastic Lab has no control over these fees and cannot predict or reimburse customers for customs charges applied by another country.

It is the customer's responsibility to provide a complete and accurate shipping address at checkout, including apartment or suite numbers, correct zip or postal codes, and any other details needed for successful delivery. We are not able to redirect a package once it has shipped, so please double check your address carefully before submitting your order. If a package is returned to us due to an incomplete or incorrect address provided by the customer, we will reach out to arrange reshipment, and additional shipping charges may apply to send the order out again. Please also note that some carriers have restrictions on delivering to certain post office boxes or military addresses, and we will contact you if this affects your order.

If your tracking information shows that your package was delivered but you are unable to locate it, please check around your property, with neighbors, and with anyone else who may have accepted the delivery on your behalf, and contact us within a reasonable time so we can help investigate with the carrier. If your package appears to be lost in transit, meaning tracking has not updated for an extended period, please reach out to us so we can open an inquiry with the shipping carrier. If your item arrives visibly damaged during transit, please keep all original packaging and contact us within seven days of delivery with photos of the damage, and we will work with you to arrange a replacement or refund in accordance with our Return Policy.

Please understand that once a package leaves our workshop and is in the hands of the shipping carrier, delivery timelines are ultimately controlled by that carrier and can be affected by factors beyond our control, including severe weather, natural disasters, regional service disruptions, customs delays, and periods of unusually high shipping volume such as major holidays. We appreciate your understanding in these situations and will always do our best to assist you if a delay or issue occurs. If you have any questions about the status of your order, shipping costs, delivery estimates, or anything else related to shipping, our customer support team is happy to help and can be reached through the contact page on our website.

We may occasionally split an order into more than one package if it contains multiple items made from different materials or produced on different timelines, such as a combination of crystal and wood engraved products. If this happens, you will receive separate tracking numbers for each shipment, and you will not be charged any additional shipping fees beyond what was calculated at checkout. We reserve the right to update this Shipping Policy from time to time to reflect changes in our carriers, processing times, or shipping rates, and any updates will be posted on this page along with a revised date. We encourage you to review this policy whenever you place an order so that you have the most accurate expectations for your delivery.