Privacy Policy

Artastic Lab respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website at artastic-lab.myshopify.com, how we use that information, who we share it with, and the choices you have regarding your data. By browsing our website, creating an account, placing an order, or otherwise interacting with us, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, we ask that you discontinue use of our website.

We collect several types of information in order to operate our store and serve you better. When you place an order, create an account, sign up for our newsletter, or contact our support team, we may collect personal details such as your full name, email address, mailing address, phone number, and billing information. Because many of our products are personalized, we also collect the photos, text, images, or design files you upload or submit so that our team can create your custom engraved item. Payment information such as credit card numbers is collected and processed directly by our secure third party payment processors, and we do not store complete card numbers on our own servers. In addition to the information you provide directly, we automatically collect certain technical information whenever you visit our website. This includes your IP address, browser type and version, device information, operating system, pages viewed, time spent on pages, referring website, and general location data. This information is gathered through cookies, pixels, and similar tracking technologies described later in this policy.

We use the information we collect for a number of legitimate business purposes. Most importantly, we use your information to process, produce, package, and ship your order, including using any photos or text you provide to create your personalized engraved product. We also use your contact details to send order confirmations, shipping updates, and respond to customer service inquiries. With your consent, we may use your email address to send promotional messages, discounts, and updates about new products, and you may unsubscribe from these messages at any time using the link provided in each email. We also use collected data to improve our website, understand how customers shop, troubleshoot technical issues, detect and prevent fraud, and comply with applicable laws and regulations. Aggregated and anonymized data may be used for internal reporting and analytics without identifying any individual customer.

We do not sell your personal information to third parties for their own independent marketing purposes. However, we do share information with trusted service providers who help us run our business. This includes our ecommerce platform provider Shopify, which hosts our online store and processes transactions, payment processors such as Shopify Payments, PayPal, or Stripe, shipping carriers such as USPS, UPS, and FedEx who need your address to deliver your order, email marketing platforms used to send newsletters and order updates, and analytics providers such as Google Analytics that help us understand website traffic and performance. We may also work with advertising partners, including Meta and Google Ads, to show relevant advertisements to visitors who have shown interest in our products. These providers are only permitted to use your information as needed to perform services on our behalf and are required to keep your information confidential. We may also disclose information when required by law, to respond to legal process, to protect the rights, property, or safety of Artastic Lab, our customers, or others, or in connection with a merger, acquisition, or sale of business assets.

Our website uses cookies and similar tracking technologies to enhance your shopping experience. Cookies are small text files stored on your device that allow us to remember items in your shopping cart, remember your preferences, keep you logged into your account, and understand how visitors use our site. We also use cookies for advertising purposes, including retargeting ads that may show you products you previously viewed on other websites you visit. Most web browsers allow you to control cookies through your browser settings, including blocking or deleting cookies. Please note that disabling cookies may affect certain features of our website, such as your ability to complete a purchase or stay logged into your account.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining business and tax records, resolving disputes, and enforcing our agreements, unless a longer retention period is required by law. We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including the use of secure servers and encrypted payment processing. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access to the information we hold about you, request corrections to inaccurate information, request deletion of your information, or object to certain uses of your data. Customers in the European Union may have rights under the General Data Protection Regulation, and customers in California may have rights under the California Consumer Privacy Act. To exercise any of these rights, please contact us using the information provided below, and we will respond within a reasonable timeframe in accordance with applicable law.

Our website and products are not directed at children under the age of thirteen, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without appropriate consent, we will take steps to delete that information promptly. Our website is hosted and operated in the United States, and if you are visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country. By using our website, you consent to this transfer of information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page along with an updated revision date, and your continued use of our website after such changes constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our customer support team through the contact page on our website, and we will be happy to assist you.